Refund policy

Last Updated: September 2026

At 1cygur-cb.myshopify.com, we believe your bathroom should be a sanctuary of organization, comfort, and clean design. From our sleek soap dishes and modern toothbrush holders to robust shower caddies, every item we send out is designed to elevate your daily self-care routine. However, we understand that sometimes an item might not fit your space as expected, or you might simply change your mind. We are committed to making your return and refund experience as smooth and hassle-free as possible.

30-Day Happiness Guarantee

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a standard return:

  • The item must be unused, unwashed, and in the exact same condition that you received it.

  • It must be free from soap residue, water marks, or mounting marks.

  • It must be in its original packaging, complete with all original components, suckers, adhesive strips, mounting hardware, and instruction manuals.

  • You will need to provide the receipt or proof of purchase (such as your order confirmation number).

How to Initiate a Return

  1. Contact Us First: Send an email to [email protected] with your order number, details of the item(s) you wish to return, and the reason for the return.

  2. Review & Authorization: Our customer support team (managed by Shane Thiele) will review your request. If approved, we will provide you with clear instructions on how and where to send your package.

  3. Pack Securely: Package the items securely to prevent damage during transit. Please note that items returned to us without prior authorization will not be accepted.

Return Shipping Address

Please send all authorized returns to our designated return hub:

Attn: Shane Thiele / Returns Department

Entity ID: #407603702

Address: 9 Danae St, Dover Gardens, SA 5048, Australia

Note: Unless the return is due to our error (e.g., defective, damaged, or wrong item sent), you will be responsible for paying your own shipping costs for returning the item. Return shipping fees are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your shower caddy arrives with missing components, your ceramic soap dish is cracked, or you receive the wrong toothbrush holder, please contact us immediately at [email protected].

Attach clear photographs or videos of the issue along with your order number so we can evaluate the issue swiftly and make it right. In instances of verified damage or error on our part, we will cover the return shipping costs or issue a immediate replacement at no extra charge.

Non-Returnable Items

Certain types of goods cannot be returned:

  • Items marked as "Final Sale" or promotional clearance items.

  • Gift cards.

  • Products that have been installed, customized, or modified in any way.

  • Items damaged due to improper installation, load exceeding recommended limits, or misuse.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds & Processing Time

Once we receive and inspect your returned item at our Australia facility, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed immediately back to your original payment method. Please remember it can take some time (typically 3–7 business days) for your bank or credit card company to process and post the refund to your statement.

  • Late or Missing Refunds: If you haven’t received a refund yet, check your bank account again, then contact your credit card issuer. Next, contact your bank as processing times can vary. If you’ve done all of this and still have not received your refund, please contact us at [email protected].